9.6.1. Generating and loading files for diagnosis

9.6.1.1. Introduction

This procedure enables generating and downloading a compressed diagnostic file including log files, analysis engine information tables, and syslog exchanges over a given period.

Important

The log export file can be protected by a password known only to the GATEWATCHER support team.

Note

See the presentation of the data for the diagnosis in the Data use paragraph.
The graphical interface of the diagnostics function is described in `Admin-GBox - Diagnostics` screen of the Web UI.

9.6.1.2. Prerequisites

  • User: member of Administrators Group

9.6.1.3. Preliminary operations

9.6.1.4. How to access the `Diagnostics` screen

  • In the navigation bar, successively click on:

    • The `Admin` button

    • The `GBox` sub-menu

    • The `Diagnostics` command
      The `Diagnostics` window is displayed.

9.6.1.5. Procedure for generating and loading diagnostic files

../../_images/GBOX-DIAG-01.PNG

  • Use the (1) `Encrypt` selector if the diagnostic file is to be sent to GATEWATCHER support.

  • Press button (2) `GENERATE ARCHIVE`.
    A message is displayed indicating the result of the generation:
    Success
Log export in progress.
  • Press button (3) `Download`.
    A window opens showing the download of the files.
    The diagnostic file is therefore present in the computer's local directory.
    The downloaded diagnostic file is named:

    • if the file is encrypted: hostname-time-logs.gwl

    • if the file is not encrypted: hostname-time-logs.tar.bz2

    Important

    If the `Encrypt` option is enabled, only GATEWATCHER support will be able to decrypt the encrypted diagnostic file.

  • Send the encrypted diagnostic file to GATEWATCHER support for analysis. .. sav2_en