2.6. Data use

In order for the AIONIQ solution to function properly, the GBox server works with log files.

In the event of an obstructing problem, it is necessary to access the solution logs in order to resolve the problem.

This information is used for diagnosis in collaboration with GATEWATCHER support.

The diagnostic function enables:

• Generating log files and then

• Downloading them for analysis by GATEWATCHER support.

The log export file can be protected by a password known only to the GATEWATCHER support team.

The graphical interface of the diagnostics function is described in `Admin-GBox - Diagnostics` screen of the Web UI.

For implementation, see the Generating and loading files for diagnosis procedure.

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