8.8.1. Licence amendment

8.8.1.1. Introduction

This procedure describes viewing the current license information and changing it if necessary.
This is necessary if the following message is displayed: `No valid license found. New alerts and network events will not be received anymore. See license configuration here.`

Note

Click on the `here` link which opens the `License` window.

To

Apply the procedures

Enter a new licence

Enter a new CTI licence



8.8.1.3. Prerequisites

  • User : member of Administrator group


8.8.1.4. Preliminary operations


8.8.1.5. Procedure to access to the `License` screen

../../_images/GCE103_MENUBAR.PNG
  • In the navigation bar, click successively on:

  • The `Administration` button (3)

  • The `System` sub menu

  • The `License` command.
    The `License` window is displayed.
Case of a valid license
../../_images/GCE103_LICENCE_01.PNG

The engines are active.

Case of a missing license

../../_images/GCE103_LICENCE_04.png

The engines are inactive.


8.8.1.6. Procedure to enter a new licence

../../_images/GCE103_LICENCE_04.png
  • Click on the `Edit` button (6).
    The `Edit a licence` screen (1) is displayed.
../../_images/GCE103_LICENCE_02.PNG
  • Enter the license key in the `License key` field (2).

  • Enter the number of days of the license expiry alarm message in the `License expiry warning (in days)` field (3).

  • Tick the choice (7) `I accept the General Terms of Use`.

Note

PLEASE, READ THE GENERAL TERMS AND CONDITIONS OF PRODUCTS AND SERVICES by using the link (4).

  • Click on the `Submit` button (5) to save current settings and update the GCenter.
    Once the license, validated and activated the content of the page updates and displays the details of the content of the license.
    In case of missing or expired license, the interface will automatically redirect to this page in order to resolve the situation.
../../_images/GCE103_LICENCE_05.png
The engine state becomes `Active`, but it is necessary to update the engines.
To do so, refer to the procedure:
../../_images/GCE103_HEALTH_16.png

8.8.1.7. Procedure to enter a new CTI licence

../../_images/GCE103_LICENCE_03.PNG
  • Enter the license key in field `License key` (2).

  • Tick the choice (9) `I accept the General Terms of Use`.

Note

PLEASE, READ THE GENERAL TERMS AND CONDITIONS OF PRODUCTS AND SERVICES by using the link (4).

  • Click on the `Submit` button (4) to save current settings and update the GCenter.
    The following message is displayed if it is ok.
    Success
    
     License updated
    
    Once the license, validated and activated the content of the page updates and displays the details of the content of the license.
    The `Healthchecks` screen shows the activation of the Active CTI and Retro hunt motors.
    ../../_images/GCE103_LICENCE_06.png
    The license is accepted but it is necessary to update the engines.
    To do so, refer to the procedure:
../../_images/GCE103_HEALTH_16.png