6.12. `Diagnose` command

6.12.1. Introduction

The `Diagnose` command enables various actions to be tested on the network in order to validate the GCenter's correct configuration.

The tests performed are as follows:

• Ping the default gateway

• Ping the primary DNS server

• Ping of the secondary DNS server

• Ping the primary NTP server

• Ping of the secondary NTP server

• Query to primary DNS server

• Query to secondary DNS server

• Registration of the GCenter in the DNS

• Resolution of the Intelligence site

• Ping intelligence.gatewatcher.com

• Connect to intelligence.gatewatcher.com

• NTP synchronisation

• Internal DNS running

• Web server running

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6.12.2. Prerequisites

• User : setup

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6.12.3. Preliminary operations

Depending on the situation:

• Either use Direct connection to the GCenter configuration menu via SSH

• Either use Direct connection to the GCenter configuration menu with keyboard and monitor

• Either use Direct connection to the GCenter configuration menu in HTTP via iDRAC (DELL server)

• Either use Direct connection to the GCenter configuration menu SSH via the iDRAC interface in serial port forwarding mode

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6.12.4. Procedure

The configuration menu is displayed.

• Select the `Diagnose` line or press the letter D.

• Click on the `OK` button.

  The `Gatewatcher Diagnostics` window is displayed:

  Select a timeout for each network test.
  Value must be between 1 and 10 sec:
  

• Enter a value between 1 and 10 then validate.

  The system displays the tests carried out and then the test results:

┌─────────────Gatewatcher Diagnostics - Tests results────────────────┐
│  Ping default gateway                                      [ OK ]  │
│  Ping DNS server #1                                       [ NOK ]  │
│  Ping DNS server #2                                       [ NOK ]  │
│  Ping NTP server #1                                       [ NOK ]  │
│  Ping NTP server #2                                       [ NOK ]  │
│  Querying DNS server #1                                   [ NOK ]  │
│  Querying DNS server #2                                   [ NOK ]  │
│  GCenter registered in DNS                                [ NOK ]  │
│  Resolving intelligence site                               [ OK ]  │
│  Ping intelligence.gatewatcher.com                         [ OK ]  │
│  Connect to intelligence.gatewatcher.com                  [ NOK ]  │
│  Syncing NTP                                               [ OK ]  │
│  Internal DNS running                                      [ OK ]  │
│  Web Backend running                                       [ OK ]  │
│                                                                    │
├────────────────────────────────────────────────────────────────────┤
│                             < Done >                               │
└────────────────────────────────────────────────────────────────────┘

• Analyze the results obtained.

• Press the `Enter` key to return to the menu.

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